Questions from A+ Guide to Managing and Maintaining Your PC

From Page 136 Questions 1,3,5,6,10,11,13,18,24:

1) What is the difference between a hard boot and a soft boot? A hard boot is when you use the power (or on/off) switch to start your computer. A soft boot would be starting your computer from "restart". The soft boot is the best way to start your computer because it doesn't cause a large surge of electricity through the equipment.

3) FFFF0h is the memory address assigned to the first instruction in the ROM BIOS start up program.

5) The program needed to locate the beginning of the OS on a drive is called the Master Boot Record or MBR for short.

6) The three types of information contained in a hard drive's partition table are: How each partition is divided into logical drives, which partition contains the drive to be used for booting the computer and where each logical drive begins and ends.

10) During boot up if you have a blank screen but heard a single beep, you can assume the video card is working.

11) During boot up if you have a blank screen but heard a single beep, you should check your monitor first. See if it is plugged in, turned on, and are the cables plugged in to the computer.

13) Five of the possible questions to ask the computer user about a problem they are having would be: "What error message did you see?" "What program were you working on when the error happened?" "Have you made any software or configuration changes recently?" "When did the problem first start?" "Can you show me how to reproduce the problem?"
And one you might want to ask but shouldn't "YOU DID WHAT?????"""

18) To dispose of a battery pack from a note book computer you should return it to the dealer to dispose of, or take them to a recycling center, they can contain many heavy metals and are considered toxic waste. Check with your local county or environmental agency to dispose of a monitor. Make sure to discharge the monitor before disposing of it.
Return your toner cartridges to the dealer or manufacturer to be recycled.

24) Three of the tools you can use to prevent ESD (electro static discharge) are: A ground mat, a static shielding bag and a ground bracelet.